The Gentoo Media-owned dashboard will give users visibility on progress of disputes with operators, affiliate programmes and more
AskGamblers has re-launched its casino complaints services, which now features a specialised dashboard giving users real-time visibility and progress on disputes with online gambling operators.
The Gentoo Media-owned affiliate website unveiled the Casino Complaints Dashboard on 29 October, opening up records previously shared through historical data and quarterly and annual reports.
The tool draws on information collected by the AskGamblers Casino Complaint Service (AGCCS), which has mediated disputes between players and online casino operators since 2009.
In fact, the platform was responsible for returning a record-breaking $10.73m to players for delayed, unpaid or unfairly confiscated funds in 2025.
With the new dashboard, players can check which casinos attract complaints, track how cases progress and examine common problems. The dashboard also displays casino rankings, money recovered and complaints involving affiliate programmes.
Users can filter the figures across periods ranging from seven days to one year, or search records dating back to the service’s launch. Data updates as complaints are submitted and resolved.
Dijana Radunović, general manager at AskGamblers, said: “With the new dashboard, players can access data in real time, find out which casinos receive complaints, how much money is recovered, how affiliate programs perform, and identify or analyse trends.”
The launch gives players a clearer view of the service’s work, allowing them to examine complaints activity without waiting for its next reporting cycle.
Radunović added: “Players trust AGCCS; they’ve done so since 2009. But they haven’t had insight into our data, except through historical data, quarterly and annual reports. With the new dashboard, they see what we see. We aim to be as transparent as possible and invite players experiencing issues with operators to submit their disputes to our team.”
A public service
The move comes against an uneven European system of consumer redress, with many countries lacking a dedicated online gambling ombudsman.
Holding a gambling licence does not mean an operator’s regulator will settle individual financial disputes. Germany’s gambling authority, the GGL, does not pursue civil claims for players seeking unpaid balances or the recovery of gambling losses.
In the UK, the Gambling Commission makes clear it is not an ombudsman and cannot resolve individual transactional complaints or recover customers’ money. Licensed operators must provide access to free alternative dispute resolution for eligible cases unresolved through their own complaints procedures.
France has a dedicated Médiateur des Jeux, which considers disputes involving ANJ-licensed online operators and the country’s exclusive-rights operators. Its proposed settlements, however, are not binding on either party.
For AskGamblers, the dashboard puts the results of its mediation service in public view. Players can examine how complaints are handled and how much money the service helps recover, with records updated as cases develop.
